Who Are We

About the Communication and Information Technology Regulatory Authority

The Communication and information technology regulatory authority is the entity responsible for regulating the telecommunications and information technology sector in the State of Kuwait. The authority was established in 2014 and is responsible for supervising and monitoring the telecommunications sector, protecting the interests of subscribers, users, and service providers, and regulating the services of all telecommunications networks in the country efficiently. This aims to achieve optimal performance for the telecommunications sector and ensure transparency, equality, and free competition. Among the authority's key tasks are the following:

  • Protecting the interests of the user by establishing the foundations for safe and fair dealings between consumers and commercial institutions.
  • Setting regulations for services, definitions, and prices in telecommunications and information technology, keeping pace with the rapid transformations in the market of goods and services to meet needs and follow current trends.
  • Encouraging competition and investment in the telecommunications and information technology sector and preventing unfair competition by creating a competitive and investment-friendly environment based on fairness, bringing together all parties.
  • Regulating and licensing telecommunications services, with continuous updates to keep pace with changes in telecommunications technologies, issuing new regulations, and granting new licenses.

​In addition to these core tasks, the authority oversees five sub-sectors of telecommunications and information technology, which are as follows:

Policies and Regulations Sector:

The specific tasks assigned to this sector include:

  • Recommending and supporting the authority in keeping up with the latest developments in the telecommunications sector to enhance its regulations and establish necessary policies.
  • Recommending and supporting CITRA regarding the effective regulation of market affairs, competition, and operators, while ensuring minimal market intervention to achieve optimal efficiency.
  • Raising all matters requiring approval by the Board of Directors, as per the law of the Communications and Information Technology Regulatory Authority, to the relevant committees and the Board of Directors.
  • Guiding the departments in the Communication Information Technology Regulatory Authority and providing them with knowledge and expertise regarding current and emerging regulatory requirements within the authority.
  • Guiding the concerned parties in the Communications and Information Technology Regulatory Authority in managing the regulatory accounting system.
  • Determining the necessary policies and regulations for investments to maximize benefits in the telecommunications sector.

Supervision Sector:

The specific tasks assigned to this sector include:

  • Providing strategic guidance and expertise in the field of subscriber protection, monitoring, and inspection.
  • Coordinating work between different departments to ensure effective market supervision without affecting the market's status.
  • Establishing a monitoring mechanism to ensure that licensees comply with telecommunications laws, regulations, and licensing conditions.
  • Developing action plans for departments to ensure optimal supervision of the telecommunications and information technology sector.
  • Supervising the process of protecting subscriber rights, finding solutions to complaints, and maintaining fair competition.

Strategy Planning and Governance Management Sector:

The specific tasks assigned to this sector include:

  • Providing advice to the Board of Directors regarding the authority's vision, mission, and long-term strategy.
  • Preparing the authority's strategy, including goals and initiatives.
  • Ensuring the effective dissemination of strategic goals across all functional levels.
  • Ensuring continuous communication with the Chairman, Vice Chairman, and the Board of Directors based on the results of independent evaluations, with the appropriate competence for risk management, and ensuring the effective implementation of decisions.
  • Providing regular reports to the executive management regarding the authority's risks, periodic project performance reports, and compliance reports.
  • Coordinating with the relevant departments to ensure the authority's compliance with various laws, regulatory requirements, policies, and procedures that apply to it.
  • Establishing effective and clear policies and procedures that are followed by all employees to ensure the authority’s compliance with all regulatory requirements.
  • Notifying the Chairman, committees, and Board of Directors about major issues and serious violations.
  • Leading the information security program by protecting the authority's assets, applications, and systems while developing outcomes related to business operations.
  • Guiding departments to develop secure processes and systems used to prevent, detect, mitigate, and recover from cyberattacks.
  • Coordinating with the Board of Directors to develop a cybersecurity strategy and framework, including projects to secure the authority's cybersecurity and technological assets.
  • Managing cybersecurity risks and the governance process.

Corporate Services Sector:

The specific tasks assigned to this sector include:

  • Providing expertise to internal departments in human resources, financial affairs, and public services.
  • Developing a comprehensive human resources strategy for the authority and aligning it with the organizational strategy.
  • Managing recruitment strategy and evaluation processes.
  • Leading and monitoring succession planning for key roles and executive management.
  • Managing employee data, onboarding programs, and setup processes.
  • Providing strategic financial guidance and advice.
  • Managing the authority's treasury operations.
  • Supervising compliance to prepare internal and external regulatory accounting reports.
  • Providing an overview of the public services team's work, evaluating performance, and meeting development needs.
  • Supervising the distribution of messengers, delegates, and supporting professions.
  • Leading, reviewing, managing, following up on performance, engagement, and development for the corporate services team.
  • Establishing and managing the authority's relationships with relevant government agencies to protect the interests of employees and the authority.
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Infrastructure and Operations Sector:

The specific tasks assigned to this sector include:

  • Providing advice to department managers in internet gateways, international links, customer service, and information systems.
  • Ensuring the smooth operation of daily activities across departments.
  • Guiding the successful implementation of all operational activities in the sector related to international links, internet gateways, customer service, and information systems to ensure effectiveness and efficiency.
  • Developing the Authority’s comprehensive technological strategy and overseeing its implementation in alignment with its objectives.
  • Supervising the management of information systems infrastructure, including servers, networks, cloud services, and data centers to ensure reliable performance.
  • Sharing the Authority's overall strategy with departments for effective management and developing business plans.
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